Emotional Intelligence in the Workplace What ingredient is missing?

In today’s workplace, it’s not enough to simply have technical skills, specialized knowledge, or a high IQ. Although these attributes are important, they are not enough to sustain today’s faced-pace organizations.

What ingredient is missing? Many industries have floundered because employees and management lack the ability to tune into each other’s emotions and reactions. In other words, they lack the ability to tap into their emotional intelligence (EI).

Peterson (2013) explains the importance of having a high EI as she cites an article by Goldman. She presents five critical elements associated with high EI:

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1. Self-awareness: The ability to have a deeper understanding of one’s strengths, emotions, and drives.

2. Self-regulation: Being able to do deep self-reflection and have an ongoing conversation with one’s self about how things are unfolding.

3. Motivation: The drive one has to succeed, as well as the passion felt for the task.

4. Empathy: The ability to tap into the emotions of others, understand various perspectives, and take into account other’s feelings and situations when making decisions.

5. Social skills: The ability to bond with others, network, and find common ground.

If you lack EI, don’t worry—researchers have discovered that EI is a skill that can be developed! The first step is acceptance, honesty, and ownership of one’s behavior. Afterward, Peterson recommends honing EI by reading books on the subject as well as taking courses and conducting self-evaluations.


In the end, an emotionally intelligent organization is one that is healthy and thriving (Peterson, 2013).

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